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FAQ

Below we have listed some of our most frequently asked questions


When will my phone arrive?


Normal An Post deliveries are made between 8am and 5.30pm. Your phone will be delivered as promised within these timescales, so we ask you to be patient. In the majority of cases we use An Post to deliver your order. We do understand how difficult it is waiting for a brand new phone! All order are sent next day delivery Monday to Friday by An Post Registered Mail.

What happens if I miss the Post Man?


If you miss the delivery of your order it will be retained at your local post office. You will have been left a card detailing the forms of ID you must take to collect your package. These include a passport, utility bill etc. You have 3 days to collect your phone from the local sorting office.

My Phone seems to have a fault?



If you believe your phone has developed a fault try the following just to make sure that it really is faulty:
  • Make sure that the phone is fully charged. Put it on charge for a couple of hours, make sure that the "charge indicator" is charging. It is best to charge the phone when switched off.
  • Make sure that the battery is fitted correctly - take it off and replace it.
  • Have you inserted the SIM card? That is the small chip with gold contacts. Is it in the right way? It should only fit one way.
  • Are you in an area where there is coverage? Step outside and try it there just in case the building is stopping the signal getting through - some metal framed buildings can cause problems.
  • If someone else has a mobile, put your SIM into their phone to see if it works (please note SIM cards need to be used in a phone using the same network as you). If your SIM doesn't work in the other phone, try theirs in your phone. Now you know whether it is your phone or SIM that is faulty.
If you are still looking for assistance, please contact your network provider for further advice – click here


Returns Policy:


We can only accept back phones where the handset has not been used and all the packaging and accessories are returned in their original condition. For DOA handsets and faulty goods please return to us within 7 days of recipt, failure to do so may result in non refund of payment.
If you do return a phone that has been used, we will return it to you without refund.
Please package up and securely seal the entire phone package in its original condition. The package must be received within 7 days of the original phone delivery date - we cannot disconnect the phone after that date.
The phone must be returned by Registerd Post as it covers the total value of the mobile phone package, which is approximately €300. If you do not return the phone by Registed Post and we do not receive it, we will be unable to refund or exchange the handset for you.
The phone should be returned to:
Returns Department
IrishMobile.ie
Main Street
Templemore, Tipperary

Cancellations:
If you wish to cancel an order before we send it please contact us using our contact page – click here – Please note we usually send your order within 12 hours of recipt of payment. If you wish to return a phone within 7 days please see our returns policy above.

Further Information:
If you have any further questions please use our contact form – click here