Shipping & Returns

Normal An Post deliveries are made between 8am and 5.30pm. Your phone will be delivered as promised within these timescales, so we ask you to be patient. In the majority of cases we use An Post to deliver your order. We do understand how difficult it is waiting for a brand new phone! All order are sent next day delivery Monday to Friday by An Post Registered Mail.

If you miss the delivery of your order it will be retained at your local post office. You will have been left a card detailing the forms of ID you must take to collect your package. These include a passport, utility bill etc. You have 3 days to collect your phone from the local sorting office.

Returns Policy:

We can only accept back phones where the handset has not been used and all the packaging and accessories are returned in their original condition. For DOA handsets and faulty goods please return to us within 7 days of recipt, failure to do so may result in non refund of payment.

If you do return a phone that has been used, we will return it to you without refund.

Please package up and securely seal the entire phone package in its original condition. The package must be received within 7 days of the original phone delivery date - we cannot disconnect the phone after that date.

The phone must be returned by Registerd Post as it covers the total value of the mobile phone package, which is approximately €300. If you do not return the phone by Registed Post and we do not receive it, we will be unable to refund or exchange the handset for you.

The phone should be returned to:

Returns Department
IrishMobile.ie
Main Street
Templemore, Tipperary